Privacy & Cookie Policy

Website Cookie Policy

The OnPoint Services website may use cookies to help personalize your online experience. Cookies are small data files stored on your device by a website. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

OnPoint Services uses both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until you delete them, in order to provide a consistent experience on our site and to understand how visitors use it.

Types of Cookies We Use

The OnPoint Services website uses the following types of cookies:

1. Strictly necessary cookies, which are required for the website to function. These cookies enable basic functions like page navigation and access to secure areas of the site. The website cannot function properly without them.
2. Session cookies, which are stored temporarily during a browsing session to allow normal use of the site and are deleted from your device when the browser is closed.
3. Persistent cookies, which are saved on your device for a fixed period and are not deleted when the browser is closed. These cookies are used to recognize returning visitors and retain preferences between visits.
4. Analytics cookies, set by Google Analytics, which help us understand how visitors interact with our site. These cookies collect information such as the pages you visit, time spent on the site, and how you arrived at the site. The information collected is aggregated and does not personally identify you.
5. Third party cookies, which are set by external services running content on the pages you visit, including HubSpot (which manages our quote and contact forms) and Google Analytics.

Your Cookie Choices

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that declining cookies may prevent you from fully experiencing certain features of the OnPoint Services website.

You may withdraw your consent for any cookies that are not strictly necessary at any time by contacting us using the information provided at the end of this policy.

Changes to Our Cookie Policy

OnPoint Services reserves the right to update this cookie policy as needed or as required by law. Any changes will be posted on this page and your continued use of the website after such changes constitutes your acceptance of the updated policy.

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Privacy Policy

Protecting your information is a priority. This Statement of Privacy applies to www.onpointservices.com and OnPoint Services and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to OnPoint Services include www.onpointservices.com and OnPoint. The OnPoint Services website is a commercial freight services site. By using the OnPoint Services website, you consent to the data practices described in this statement.

Collection of Your Personal Information

In order to better provide you with the services offered, OnPoint Services may collect personally identifiable information, such as your:

• First and last name
• Company or business name
• Mailing address
• Email address
• Phone number
• Freight or shipment details (pickup location, delivery location, cargo description, weight, dimensions, timeline)
• Driver applicant information (name, contact information, commercial driving license type, years of experience, equipment owned)

We do not collect personal information about you unless you voluntarily provide it. However, you may be required to provide certain personal information when you elect to use certain features of the site. These may include: (a) submitting a freight quote request; (b) submitting a contact form; (c) submitting a driver application; (d) sending us an email message. We will use your information to respond to your inquiry, provide a quote, dispatch freight, or process your driver application.

Use of Your Personal Information

OnPoint Services collects and uses your personal information to operate and deliver the services you have requested, including providing freight quotes, dispatching shipments, communicating about active loads, and processing driver applications. We may also use your information to inform you of related services, send relevant communications, and improve our website.

Driver Applicant Information

If you submit a driver application through this website, your information will be used to evaluate your application for an open position with OnPoint Services. Detailed background checks, motor vehicle record reports, drug and alcohol testing records, and DOT Clearinghouse queries are handled separately during the formal hiring process and require your written authorization at that time. Driver applicant information collected through the website is retained in accordance with our hiring records policy and is shared only with internal personnel responsible for recruiting and operations.

Sharing Information with Third Parties

OnPoint Services does not sell, rent, or lease customer or applicant information to third parties.

OnPoint Services uses third-party service providers to operate this website and deliver services. These include:

• HubSpot, which hosts and manages our quote, contact, and driver application forms and serves as our customer relationship management system.
• Google Analytics, which provides website traffic and usage analytics.
• Our website hosting provider, which stores and serves the website infrastructure.
• Email service providers, which deliver transactional and informational emails on our behalf.

All such third parties are required to maintain the confidentiality of your information and use it only to provide services to OnPoint Services.

OnPoint Services may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the requirements of the law or comply with legal process served on OnPoint Services or the site; (b) protect and defend the rights or property of OnPoint Services; or (c) act under exigent circumstances to protect the personal safety of users of the site or the public.

Automatically Collected Information

Information about your device and browser may be automatically collected by OnPoint Services and our analytics provider. This information can include your IP address, browser type, device type, operating system, domain names, access times, pages viewed, and referring website addresses. This information is used for the operation of the site, to maintain the quality of the service, and to provide general statistics regarding use of the website.

Tracking User Behavior

OnPoint Services may keep track of the pages users visit within the site in order to determine which services and content are most relevant. This data is used in aggregate form to improve the website and the user experience.

Data Retention

OnPoint Services retains personal information collected through the website for one year from the date of submission, unless a longer retention period is required by law, contract, or active business relationship. Driver applicant information may be retained for a longer period in accordance with applicable Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) recordkeeping requirements if the applicant is hired or undergoes formal pre-employment screening.

Your Rights

Subject to certain exceptions, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete personal information
• Delete your personal information from our records
• Opt out of marketing communications

To exercise any of these rights, please contact us using the information at the end of this policy. We will verify your identity before processing your request and respond within the timeframes required by applicable law.

We may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete a transaction for which the personal information was collected or otherwise perform a contract between you and us
• Detect security incidents or protect against fraudulent or illegal activity
• Debug to identify and repair errors that impair existing functionality
• Comply with an existing legal obligation, including DOT and FMCSA recordkeeping requirements
• Otherwise use your personal information internally in a lawful manner compatible with the context in which you provided it

Children Under Thirteen

OnPoint Services does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. The OnPoint Services website is a business-to-business commercial freight services site and is not directed to children.

Email Communications

From time to time, OnPoint Services may contact you via email for the purpose of providing updates, service information, or general communication related to your inquiry, quote, shipment, or application. If you would like to stop receiving such communications, you may opt out at any time by contacting us directly or by clicking the unsubscribe option included in our emails.

External Data Storage

We may store your data on servers provided by third party hosting vendors with whom we have contracted. These vendors are required to maintain the security and confidentiality of your information.

Changes to This Policy

OnPoint Services reserves the right to change this Privacy and Cookie Policy from time to time. We will notify you about significant changes by placing a prominent notice on our website and updating the effective date at the top of this document. Your continued use of the website after such changes constitutes your acknowledgment of the updated policy.

Contact Information

OnPoint Services welcomes your questions or comments regarding this Privacy and Cookie Policy. If you believe that OnPoint Services has not adhered to this statement, please contact us at:

Updated: May 1, 2026